Shipping & Return Policy

Shipping

B. Tree Gems will ship however the customer prefers, if the method is readily available to us. We are glad to quote shipping costs at your request. We typically use, Thai Post, Ems, Federal Express and UPS. Shipping cots are passed on to the customer, unless agree upon.

Return Policy

You are protected by our No Risk Return Policy.
Purchased an item that didn’t quite meet your expectations? No problem, return it to us within 7 days of receipt for a refund. No questions asked!!

Shipping fees (both ways) are not refundable.
Please Contact Customer Support before sending product back. You will be instructed on how to send the product to ensure a smooth return.

If you require any further assistance, please email us at Email: info@btreegems.com